The IT and AI partner for 25–250 person companies in Chicago.

Unlimited remote support for covered users and devices, patching and monitoring, Microsoft 365 or Google Workspace administration, endpoint security, asset and licence management, vendor coordination on your behalf, documentation, and a quarterly business review. The Secure tier adds 24×7 coverage, monitored detection and response, and tested backup recovery. What sits outside the agreement is always named in the agreement: hardware, third-party licensing, projects above a stated size, and anything on an unsupported operating system. If a scope line is ambiguous when you read the draft, ask us to rewrite it — that is a cheaper conversation now than in month seven.

Our standard targets: 15 minutes to acknowledge a critical issue (a system-wide outage or a suspected security incident), one hour for high priority affecting a team, four business hours for standard requests. Critical issues route to a Chicago engineer during business hours and to the on-call rota outside them on Secure and above. Attainment is reported every month whether or not you ask, including the misses, and sustained failure to hit target is a stated termination trigger in the agreement rather than a conversation you have to force. A provider unwilling to put its own miss rate in your monthly report is telling you something.

Twelve months initially — onboarding a 25 to 250 seat estate properly takes the first ninety days, and a shorter term prices that badly for both of us. After the initial term it runs month to month on 30 days' written notice. On exit we provide 60 days of offboarding assistance at standard rates: full documentation, credential handover, agent removal, and a working call with your incoming provider. There is no exit fee and no hostage clause. Read the termination and offboarding sections before the service sections; they tell you more about a provider than the feature list does.

You do. Your data is yours throughout and returned in a usable format on exit. Documentation we produce about your environment is yours. For custom software, IP in the deliverables assigns to you on payment — including source code, infrastructure-as-code and the prompt and agent configurations we build. We retain rights only in our pre-existing tooling and generic internal libraries, which are named in the agreement rather than left as a catch-all. Your data is never used to train a model, ours or a vendor's.

Engineers in Hyderabad reach client environments only through a hardened jump host with MFA, from managed devices, over a controlled network path — never from personal machines and never with standing administrative rights. Access is least-privilege and time-boxed to a named task, sessions are recorded, and every privileged action is logged to a store the offshore team cannot alter. All staff are under written confidentiality and data-handling obligations, background-checked to the extent local law permits, and trained annually. Where a contract or regulation requires data residency or US-only handling, we scope a US-only model and price it accordingly rather than quietly working around the requirement. You can request the access log for your own tenant at any time, and we will walk you through it.

Days 1–14: discovery and documentation — every user, device, licence, vendor and credential, plus a security baseline assessment. Days 15–45: tooling deployment, endpoint agents, backup verification and the first hardening pass, including MFA enforcement. Days 46–90: remediation of what discovery found, ranked by risk, and the first quarterly business review with a twelve-month roadmap and budget. You will meet your Chicago account lead in week one and the assigned Hyderabad engineers before they touch anything. Onboarding is charged at $150–$300 per seat one-time; nobody who quotes you a free onboarding is doing it thoroughly.

In most engagements, they stay — and the honest reason is that they are usually the most valuable person in the room. They know your business, your people and the history behind every strange configuration; what they do not have is a security operations centre, a patching pipeline and after-hours cover. That is the co-managed tier: we take the tooling, the overnight load, the security stack and the projects, and they keep the relationships, the floor and the institutional knowledge. If the intention genuinely is to replace an internal role, say so at the outset so we can staff and price for it properly — but we will not pretend to a team that we are augmenting them while quoting to remove them.